Rückerstattungs- und Rückgabebedingungen

Refund Eligibility:

• Our refund policy applies to digital products sold directly by [Your Company Name].
• Refund requests must be submitted within [number of days, e.g., 7 days] from the date of purchase.

Eligible Reasons for Refunds: Refunds may be requested for the following reasons:

1. Technical Issues: If you encounter technical issues that prevent you from accessing or using the digital product, and our support team is unable to resolve the problem within a reasonable time frame.
2. Product Defects: If the digital product is fundamentally defective or has substantial issues that affect its functionality.

Ineligible Reasons for Refunds: Refunds will not be issued for the following reasons:

1. Change of Mind: Refunds will not be granted due to a change of mind or circumstances.
2. Non-Technical Compatibility: Compatibility issues arising from differences in software, hardware, or configurations on your end.
3. Failure to Read Product Descriptions: Refunds will not be provided if the product’s features and capabilities were accurately described on our website.
4. Partial Product Usage: If you have used a portion of the product or have had access to it beyond the eligible refund period.

How to Request a Refund: To request a refund, please follow these steps:

1. Contact our customer support team at [customer support email or phone number].
2. Provide your order details, including the order number and purchase date.
3. Clearly state the reason for your refund request, including any relevant details about technical issues or defects.

Refund Process: Once we receive your refund request, we will review it to determine whether it meets our refund eligibility criteria. If your request is approved, we will initiate the refund process within [number of days, e.g., 5 business days].

Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please note that processing times may vary based on your payment provider.

Contact Information: If you have any questions or concerns about our refund policy or the refund process, please contact our customer support team at [customer support email or phone number].

Please note that this refund policy is subject to change, and any updates will be reflected on our website.